Assessor Resource
SITTTSL305
Process reservations
Assessment tool
Version 1.0
Issue Date: May 2024
The product can include any international or domestic product sold by any tourism, hospitality or event organisation. It applies to those operators who act as principal (the supplier) and who receive and process reservations for the supply of their product or service. This would include airlines, vehicle rental companies, hotels, motels, bed and breakfasts or other accommodation providers, tour operators of any type, outbound tour wholesalers and attractions and theme parks.
This unit applies to those frontline sales personnel who operate with some level of independence and under limited supervision. This includes reservations sales agents, reservations consultants, call centre consultants, booking officers and small business owner-operators.
This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, hospitality or event product or service offered for sale to agents or direct to the consumer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. The unit covers the required skills to manage reservations and not the related sales and computer skills which are found in other units.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)